Shipping

Urbanocases is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only like FEDEX , DHL,UPS and TNT.

How the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

If there is an ongoing promotion like free shipping there will be no shipping charges.

Our prices are not inclusive of Import Taxes that may be chargable in your country as per the duty structure existing in your country . All goods will be shipped from our factory in India as soon as your order is received.

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at info@urbanocases.co.uk mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you. Please make sure that the original product tag and packing is intact when you send us the product back.